Effective Date: January 1, 2025
Welcome to VeloStratega. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and coaching programs. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
By accessing our website, scheduling a consultation, or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy. These Terms constitute a legally binding agreement between you and VeloStratega.
Our services are intended for individuals aged 18 years or older. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
VeloStratega offers professional coaching services in the following areas:
Services may be delivered through:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to active clients. We will make reasonable efforts to provide alternative arrangements for clients with existing bookings.
Free initial consultations are subject to availability and may be limited to one per prospective client. Consultations are intended to assess needs and discuss service options, not to provide full coaching services.
Clients must schedule sessions in advance according to coach availability. Scheduling is conducted through mutual agreement and confirmed via email.
Clients may reschedule sessions with at least 24 hours' notice without penalty. Requests to reschedule must be submitted via email or phone. We will make reasonable efforts to accommodate rescheduling requests based on coach availability.
Sessions start at the scheduled time. If a client arrives late, the session will still end at the originally scheduled time, and no refund or extension will be provided for the missed time.
All prices are displayed in Japanese Yen (¥) and are subject to change. Current pricing is available on our website. Price changes will not affect services already purchased.
We accept payment via credit card, bank transfer, and other payment methods as indicated at checkout. Payment processing is handled securely through third-party payment processors.
Payment is required in full before service delivery unless alternative arrangements have been agreed upon in writing. For package programs, payment plans may be available upon request.
Prices include applicable consumption tax. You are responsible for any additional taxes that may apply based on your location.
Failure to pay for services may result in suspension or termination of services and potential legal action to recover amounts owed.
Clients may cancel individual sessions with at least 24 hours' notice without penalty. Cancellations with less than 24 hours' notice will result in forfeiture of that session.
In cases of documented medical emergencies or other extraordinary circumstances, we may waive the 24-hour cancellation requirement at our discretion.
We reserve the right to cancel or reschedule sessions due to coach illness, emergency, or other unforeseen circumstances. In such cases, we will provide as much notice as possible and work with you to reschedule at no additional cost.
Our refund policy is detailed in our separate Refund Policy document. Please review it carefully before purchasing services. By using our services, you acknowledge that you have read and agree to our Refund Policy.
Clients are expected to actively participate in coaching sessions, complete assigned exercises, and apply learned techniques. Results depend significantly on client effort and commitment.
Clients should provide accurate information about their goals, challenges, and circumstances to enable effective coaching.
Clients must treat coaches and staff with respect. We reserve the right to terminate services without refund if a client engages in abusive, threatening, or inappropriate behavior.
For virtual sessions, clients are responsible for ensuring they have appropriate technology, including a stable internet connection, functioning camera and microphone, and necessary software.
All content, materials, methodologies, and resources provided by VeloStratega, including but not limited to worksheets, presentations, videos, and training materials, are the intellectual property of VeloStratega and are protected by copyright and other intellectual property laws.
Clients are granted a limited, non-exclusive, non-transferable license to use provided materials solely for personal development purposes. Clients may not:
The website, including its design, text, graphics, logos, and other content, is owned by VeloStratega and protected by intellectual property laws. You may not copy, reproduce, or use any website content without our written permission.
We maintain confidentiality of client information shared during coaching sessions, subject to legal obligations and safety concerns. We will not disclose client information to third parties without consent except as required by law.
Confidentiality does not apply if:
IMPORTANT: While we strive to provide high-quality coaching services, we cannot guarantee specific results. Success depends on many factors including client effort, aptitude, circumstances, and external factors beyond our control. Past client results do not guarantee future results.
Our coaching services provide guidance, training, and support for communication skills development. Our services do not constitute:
Clients are responsible for their own decisions and actions. We are not liable for any outcomes resulting from application or non-application of coaching guidance.
We strive to maintain website availability but do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, or other reasons beyond our control.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless VeloStratega, its officers, employees, coaches, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Clients may terminate services at any time subject to our Refund Policy. Termination requests must be submitted in writing via email.
We reserve the right to terminate services immediately and without refund if a client:
Upon termination, client access to materials and resources will be revoked. Sections of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles.
In the event of any dispute arising from these Terms or our services, parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Nagoya, Japan, in accordance with Japanese arbitration laws.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice at least 30 days before taking effect. Continued use of services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you may terminate services in accordance with our Refund Policy.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and VeloStratega regarding use of our services and supersede all prior agreements and understandings.
For questions about these Terms or our services, please contact us:
VeloStratega
Suite 138 818 Fadel Pocket
East Kendrick, TAS 2905
Japan
Phone: +2388805497
Email: [email protected]
Registration Number: 76092902
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.